FAQs

Where can I buy XIXILI products?

XIXILI products can be purchased online right here at www.xixili-intimates.com, or at other leading e-marketplaces. Our goods are also sold at our boutiques and counters across Malaysia, Vietnam, and Turkey. Check out our store listing at www.xixili-intimates.com/store-locator.

 

How can I pay for my order?

Our payment gateway accepts both Malaysian and international debit and credit cards and Malaysian online banking.

For Malaysian cardholders, please do ensure that your Malaysian debit or credit card is 3D secure enabled. Often, it is not enabled by default for Malaysian debit cards. This extra security measure can easily be arranged by contacting your bank and to have them enable it for your online transactions.

 

Are returns and exchanges allowed?

Due to hygiene reasons, returns and exchanges will not be accepted for all goods sold online.

We urge you to refer to our XIXILI size chart to determine your best-fit size before making your purchases. Also, if convenient, we would highly recommend that you pop by any one of our stores or counters across Malaysia, Vietnam, and Turkey for a complimentary Perfect FIT session by our expert fitters who are professionally trained to give you an uplifting experience. For a full store listing, check out www.xixili-intimates.com/store-locator. No appointments are necessary.

 

What if the item I received is damaged or faulty?

We do our utmost to ensure that all items sold are of the highest quality. However, should you have a concern about a faulty or damaged item, please email us at shoponline@xixili-intimates.com, so that we can urgently review the matter for you!

 

What if the wrong product has been delivered to me?

If the product received does not correlate with the product you ordered, please email us at shoponline@xixili-intimates.com within 7 days of receiving the product, so that we can urgently review the matter for you and ship to you the correct product!

 

How will refunds be processed?

Should a refund be given due to our inability to fulfill an order, the refund amount will be credited back in to the card or bank account used to make the original purchase. Dependent on your bank, it may take a day or two for the refund to be reflected in your statements.

 

Where does XIXILI deliver? What about international orders?

At the moment, www.xixili-intimates.com only ships within Peninsular Malaysia and East Malaysia.

We hope to be able to ship regionally and internationally in the near future. Please register for our e-newsletter to be the first to be in the know when we do ship to your country! Or, email us at shoponline@xixili-intimates.com to put in a special request to make a purchase to your home country!

 

When will my order arrive?

We usually deliver within 5-7 working days.

Should there be an off-chance that there may be a significant shipping delay, we will contact you personally with a shipping delay notice.

 

How can I track my order?

Currently, XIXILI orders in Malaysia are fulfilled by Ninja Van. We will update you with your tracking number via email; you may also find your shipment tracking details via your XIXILI account on our online store. And, once your order has been shipped out of our warehouse, you may trace your tracking number on the respective courier service websites for the status of your parcel. To track your parcels, click on the following link: Ninja Van.

Orders within Klang Valley are usually delivered in the next day, and all other orders will usually take 2-3 shipping days.

 

What sizes are offered by XIXILI, and what size should I order?

XIXILI carries an extensive range of bras from cups A to I, and bands 65cm to 100cm, so you need not worry about sizes. We proudly offer fashionable lingerie products that have been designed to ensure the best fit for all individual needs.

To identify your best fit, you may take our Perfect FIT quiz and refer to our size chart. Also, if convenient, we would highly recommend that you pop by any one of our stores or counters across Malaysia, Vietnam, and Turkey for a complimentary Perfect FIT session by our expert fitters who are professionally trained to give you an uplifting experience. For a full store listing, check out www.xixili-intimates.com/store-locator. No appointments are necessary.

 

How can I contact XIXILI’s customer service?

Emailshoponline@xixili-intimates.com

Tel - +60 (3) 6250 6888 
(hours of operation Monday – Friday, 9am – 5pm, closed on public holidays)

You may also opt to chat with us via any one of the leading social media channels.

 

 

Have more questions? Submit a request.