FAQs

Where can I buy XIXILI products?

XIXILI products can be purchased online right here at www.xixili-intimates.com, or at other leading e-marketplaces. Our goods are also sold at our boutiques and counters across Malaysia, Vietnam, and Turkey. Check out our store listing at www.xixili-intimates.com/store-locator.

 

How can I pay for my order?

Our payment gateway accepts both Malaysian and international debit and credit cards and Malaysian online banking. All transactions will be transacted in Ringgit Malaysia.

For Malaysian cardholders, please do ensure that your Malaysian debit or credit card is 3D secure enabled. Often, it is not enabled by default for Malaysian debit cards. This extra security measure can easily be arranged by contacting your bank and to have them enable it for your online transactions.

 

Are returns and exchanges allowed?

Due to hygiene reasons, returns and exchanges will not be accepted for all goods sold online.

We urge you to refer to our XIXILI size chart to determine your best-fit size before making your purchases. Also, if convenient, we would highly recommend that you pop by any one of our stores or counters across Malaysia, Vietnam, and Turkey for a complimentary Perfect FIT session by our expert fitters who are professionally trained to give you an uplifting experience. For a full store listing, check out www.xixili-intimates.com/store-locator. No appointments are necessary.

 

What if the item I received is damaged or faulty?

We do our utmost to ensure that all items sold are of the highest quality. However, should you have a concern about a faulty or damaged item, please email us at shoponline@xixili-intimates.com, so that we can urgently review the matter for you!

 

What if the wrong product has been delivered to me?

If the product received does not correlate with the product you ordered, please email us at shoponline@xixili-intimates.com within 7 days of receiving the product, so that we can urgently review the matter for you and re-ship to you the correct product!

 

How will refunds be processed?

Should a refund be given due to our inability to fulfill an order, the refund amount will be credited back in to the credit card or bank account used to make the original purchase. Dependent on your bank, it may take a business day or two for the refund to be reflected in your statements.

 

Where does XIXILI deliver? What about international orders?

At the moment, www.xixili-intimates.com ships within Peninsular Malaysia, East Malaysia and into Singapore. We ship using Ninja Van for both Malaysia and Singapore.

You will enjoy free shipping across Malaysia for orders above RM150, and free shipping into Singapore for orders above RM450. Shipping charges, if incurred, will be calculated and confirmed at the end of your order, before the final payment.

Please note, however, that there are some no-delivery zones within Singapore. To view the list of no-delivery postcodes, please click here. Not to worry though, should you face an issue when inputting your postcode into the shipping and delivery address on your order, you may email us at shoponline@xixili-intimates.com, and we can organize a separate delivery service for you!

We hope to be able to ship regionally and internationally in the near future. Please register for our e-newsletter to be the first to be in the know when we do ship to your country! Or, email us at shoponline@xixili-intimates.com to put in a special request to make a purchase to your home country, anywhere in the world!

 

When will my order arrive?

We usually deliver within 5-7 working days within Malaysia. For Singapore, please allow 7-10 working days for delivery.

Should there be an off-chance that there may be a significant shipping delay, we will contact you personally with a shipping delay notice.

 

How can I track my order?

Currently, all XIXILI orders are fulfilled by Ninja Van. We will update you with your tracking number via email; you may also find your shipment tracking details via your XIXILI account on our online store. And, once your order has been shipped out of our warehouse, you may trace your tracking number on the respective courier service websites for the status of your parcel. To track your parcels, click on the following link: Ninja Van.

Orders within Klang Valley are usually delivered in the next day, and all other orders around Malaysia will usually take 2-3 shipping days. Deliveries to Singapore take 3-5 shipping days.

 

How does the Try in-store feature work?

Not sure of your best fit? Take advantage of our try in-store feature! Browse our webstore and add items that you’d like to try in-store,* at either of our boutiques at Mid Valley Megamall or Sunway Pyramid Shopping Centre.

Once you’re all done listing your items that you’d like to try on, submit your options and you and our boutiques will receive a confirmation! Your items will be ready at your selected store within 48 hours of your submission and kept in-store for you for 2 weeks.**

We’d recommend having your email confirmation on hand for when you arrive at the store! However, email confirmations do not need to be printed out.

*At the moment, only specific collections are applicable for this feature.
**Please note that while every effort will be made to ensure that all your stocks will be available in-store for your fitting, there may be an off case where an item may be out of stock. Your Perfect Fitter in–store will be able to guide you to alternative designs that would suit your preferences and fit.

 

What sizes are offered by XIXILI, and what size should I order?

XIXILI carries an extensive range of bras from cups A to I, and bands 65cm to 100cm, so you need not worry about sizes. We proudly offer fashionable lingerie products that have been designed to ensure the best fit for all individual needs.

To identify your best fit, you may take our Perfect FIT quiz and refer to our size chart. Also, if convenient, we would highly recommend that you pop by any one of our stores or counters across Malaysia, Vietnam, and Turkey for a complimentary Perfect FIT session by our expert fitters who are professionally trained to give you an uplifting experience. For a full store listing, check out www.xixili-intimates.com/store-locator. No appointments are necessary.

 

How can I contact XIXILI’s customer service?

Email – shoponline@xixili-intimates.com

Tel - +60 (3) 6250 6888 
(hours of operation Monday – Friday, 9am – 5pm, closed on public holidays)

You may also opt to chat with us via any one of the leading social media channels.

 

Have more questions? Submit a request via email at shoponline@xixili-intimates.com.

 

 

XIXILI INTIMA SDN BHD (609830-D) | Xilouette Manufacturer SDN BHD (610368-T)
231 & 233 Jalan Selingsing 7, Taman Niaga Waris, 51200 Kuala Lumpur, Malaysia
Tel +603 6250 6888 | Fax +603 6250 7888