Welcome to XIXILI’s website. XIXILI understands that your privacy is important and our goal is to maintain your trust and confidence when handling personal information collected through this website.
Your Personal Information and security
Below are the types of information that may be supplied to us when you use our website, and we process them for the following purposes:
1. Personal information about yourself in order for us to provide you with a range of personalised services and to complete order fulfilment and after care service. This information includes your name, contact information, demographic information and information received through customer surveys or reviews you participate in. The type of personal information we collect about you depends on how you use the website;
2. Records of any emails or other communications or correspondences that you send via this website or submit to engage with members of the XIXILI Team; and
3. General statistical information about visitors to our website for general reporting and to improve future content. Such information includes service provider, browser type, pages accessed on our website and what site you came from;
At all times, you have the choice whether or not to disclose any personal information we may request for marketing purposes and the type of information or communication (if any) you would like to receive from XIXILI or our respective related and associated companies. You acknowledge that your data may be processed by Third Party applications assigned by XIXILI to drive our marketing communications and performance marketing analytics.
XIXILI will reasonably strive to protect the personal information you share with us, however you agree and acknowledge that none of us can ensure or warrant the complete security of such information. Our security features to safeguard the privacy of your personal identifiable information are in line with all reasonable industry standard practices. If you become aware of any security breaches, please do Contact Us as soon as possible.
Please do not share any of your personal information, such as User ID and passwords, with anyone. Your assistance and exercise of prudence will help us protect your personal information.
Please be reminded that if you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to other legal consequences. In any event, you are solely responsible for keeping your User ID and password secured. XIXILI shall not be held responsible or liable in any manner for lapses in security as a result of your failure to keep your personal information private. Should you feel that your login details has been compromised, please be sure to Contact Us as soon as possible.
By using this website, you also acknowledge and agree that all disclosure of your personal information to us is at your own risk, and none of us shall be responsible or liable in any manner to you or any other person for any loss, injury, damage, expenses, demands, claims, actions and/or proceedings incurred, suffered or sustained as a consequence thereof.
What we do with the information we gather
We require this information to understand your needs and to provide you with a better service. In particular, we use the data collected for the following purposes:
- internal record keeping
- we may use the information to improve our products and services to serve you better
- we may send you promotional messaging via email, eSMS or through other digital marketing channels about new products, special offers or activities that we think you may find interesting
from time to time, we may also use your information to contact you for market research purposes; we may use this information to customize the website according to your interests.
This website may place cookies on your computer or device to make the site work better and to help us better understand how you use our site. Use of this site (by clicking, navigating, or scrolling) will be considered consent.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. The cookies currently used on our site are:
- Social Media plugs ins: Facebook, Instagram, YouTube
- Analytics Provider: Google Analytics
- Ad Network: Google Inc.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
XIXILI stays in touch with you through our digital marketing channels, emails and phone communication to keep you updated about our special offers, new products or services and other noteworthy news items about the brand. If you have previously given your request and permission, you will be part of our mailing list to receiving these marketing communications.
If you would like to change your permission after registration or to unsubscribe from receiving our mailing list, please Contact Us . You can also automatically Unsubscribe from any emails and newsletters you receive after registering through this website at any time.
Access to information
Whenever you wish, you are given the opportunity to access and correct inaccurate or incomplete personal information that you may have given to us. Please send your request via Contact Us.